Novel Work Co.

Client description:The client was one of the first to enter the midwest geographic market for its services. At only 10 years old, they had proven their model but didn’t have a strategy for growth.The problem:How could we streamline processes for sales and service management around a strategy to achieve the firm’s potential for growth?no oversight to be able to forecast deals and cashflowoperating with a startup culture that had already locked into a mindset of "it’s the way we’ve always done it"no insight into how staff should be utilizeddecision-making was only based on gut-feelings instead of clear dataOur process:We engaged to select and implement software to improve the maturity of the firm’s sales, service, and management capabilities. Along the way, we guided leadership in how to set forward-looking strategies and assess the impact of change initiatives on company culture. These activities laid the groundwork for over 300% growth in the next 5 years.See our solution here…Accelerating Growth with Technology

The ClientThe client was operating with a distributed team of nearly 300 employees at over 250 locations across 15 states.The ProblemHow could we refresh technology platforms to be easier for staff to use in the office and remotely, streamline processes, and reduce the risk of people walking out the door with proprietary information they don’t need for their job?individual tools developed over years in multiple desktop and web-based applicationsdesign did not follow the flow of activitiestools were difficult to use from mobile devicesnew features were usually designed from the top-down for the squeakiest wheel instead of being focused on the users’ experiencesubstantial dependance on email alerts with some employees receiving more than 10 per daysystems offered little collaboration or oversight from managementquestions about functionality and usage were directed to IT managementIT strategy demanded that the company maintain control of data and not be inhibited by the limitations found in integrations with third-party software Our Process We engaged with the company to evaluate businesses use cases and provide a cohesive brand experience to internal users. This involved user research, interface and experience design, management of client application developers, and training of trainers. Our team audited and rationalized reports for consolidation. We also set up a self-service support platform and worked with training teams and IT to streamline the support process. The system was designed with the flexibility to accommodate additional lines of business. See our solution here…Connecting Teams through UI/UX

About Impact WorksImpact Works is a non-profit bringing hope to the disadvantaged around the world through AI. They train, equip and empower disadvantaged communities around the world to start data annotation impact hubs to annotate data for the AI Industry. Our EngagementWe were engaged by Impact Works to develop their brand and design their website for donor engagement strategies.

Client description:The client was operating from 5 offices across the United States and had recently added 2 in the New England region.The problem:How could we reduce upward delegation of problem solving, empower up-and-coming leaders to take ownership for resolving issues, and meet strategic growth goals?managers were passing problems on to their leadersmanagers were unable to cohesively develop solutions to critical business issuesmanagers were unable to convey the ROI of solutionsmanagers were pursuing efforts that were not in line with business strategythe company was unprepared to handle substantial, organic growthOur process:As part of a leadership development program, we trained middle-managers and newly promoted VPs to utilize methodical and collaborative problem-solving to develop business cases that could be presented to company leadership for prioritization.See our solution here…Managing Higher Volume