OSIbeyond

My company has entrusted OSIbeyond with the ongoing hosting, maintenance, and support services for our domain controller server and email server. They have been instrumental in overseeing our additional servers, aiding in office setup, and even guiding us in transitioning our email operations to Microsoft Office. Their managed security services are also on our radar for future consideration.

OSIbeyond’s involvement has significantly reduced our yearly hosting costs by approximately $10,000. They offer valuable advice on streamlining systems and infrastructure, ensuring that we are not overspending on unnecessary services. Their responsiveness is commendable, with quick resolution times for issues and prompt initiation of new project discussions.

While OSIbeyond is already competitive in terms of pricing, there is always room for further cost reduction. Additionally, although they have started to broaden their range of services as per our recommendation, there is still potential for further enhancement in this area.

Our collaboration with OSIbeyond involved a comprehensive data migration project for our website, essential for our daily membership operations. The process was seamlessly executed, with minimal disruption to our users. Additionally, OSIbeyond provided remote technical support and equipment leasing for our staff, ensuring smooth operations for our remote and office-based teams.

OSIbeyond’s team demonstrated exceptional speed, efficiency, and reliability throughout the migration process. Their expertise in IT solutions and support services has been invaluable to our organization. We are impressed with their ongoing commitment to meeting our IT needs.

As of now, we have not encountered any significant drawbacks or challenges in our collaboration with OSIbeyond. Their professionalism and dedication to our project have exceeded our expectations.

Working closely with our internal team and leadership, OSIbeyond provides comprehensive IT support services, addressing server issues and offering day-to-day technical assistance. They assist in setting up equipment for new hires and procuring necessary software and hardware to enhance our organization’s IT capabilities.

Keen on meeting timelines and demonstrating adaptability, OSIbeyond consistently delivers reliable tech solutions. Their team efficiently handles tickets and rotates resources effectively to accommodate varying staff needs.

Team communication could be improved to ensure all staff needs are clearly conveyed to technicians. Technicians should ensure they can resolve issues in assigned tickets before taking on the task.

Overseeing the transition from onsite to cloud-based network, providing helpdesk support, managing infrastructure needs, and enhancing VoIP telephony

Because of their efforts to stabilize our network, standardize operating systems, and upgrade connection speeds, the need for troubleshooting is down and files are much easier to access. They manage projects well, and make useful recommendations. We get a lot of information about cybersecurity and potential threats.

I don’t see anything they should improve at this time. They should continue to provide the excellent services they already have.