LEX Reception Agency Logo

LEX Reception

About the company

Toronto
Founded: 2012
250+ Empl.

LEX Reception is a close-knit team of legal receptionists dedicated to professionalism, warmth, and 24/7 availability for law firms. With close to 10 years of legal experience, we know how to align our tone, procedure, and terminology with your practice. It takes experience and care to do that. We focus on you. We’re your ambassadors. Every call is our first priority, so your clients feel heard. Our receptionists can handle legal intake and consultation scheduling to build strong relationships. We’re more than a legal answering service. Our services include: All of our plans include additional tools to help manage your practice as standard: Video conferencing Live chat Mobile app LEX Reception also integrates with many leading CRM systems including Clio, PracticePanther, and MyCase. We’ll help guide you through any integrations to ensure a seamless flow. We pledge people, not bots. The client experience is driven by human connection. Your callers just want to be heard - and that’s only possible when they’re answered by a real person. That’s why we pledge to use real people, never bots or AI. Our friendly receptionists will help to create genuine, lasting connections with your clients, so you can build your reputation. Giving Back. As a legal reception service, we’re passionate about hearing those in need. That’s why we donate 1% every month to support endangered species across the world.

LEX Reception is a close-knit team of legal receptionists dedicated to professionalism, warmth, and 24/7 availability for law firms. With close to 10 years of legal experience, we know how to align our tone, procedure, and terminology with your practice. It takes experience and care to do that. We focus on you. We’re your ambassadors. Every call is our first priority, so your clients feel heard. Our receptionists can handle legal intake and consultation scheduling to build strong relationships. We’re more than a legal answering service. Our services include: All of our plans include additional tools to help manage your practice as standard: Video conferencing Live chat Mobile app LEX Reception also integrates with many leading CRM systems including Clio, PracticePanther, and MyCase. We’ll help guide you through any integrations to ensure a seamless flow. We pledge people, not bots. The client experience is driven by human connection. Your callers just want to be heard - and that’s only possible when they’re answered by a real person. That’s why we pledge to use real people, never bots or AI. Our friendly receptionists will help to create genuine, lasting connections with your clients, so you can build your reputation. Giving Back. As a legal reception service, we’re passionate about hearing those in need. That’s why we donate 1% every month to support endangered species across the world.

LEX Reception is a close-knit team of legal receptionists dedicated to professionalism, warmth, and 24/7 availability for law firms. With close to 10 years of legal experience, we know how to align our tone, procedure, and terminology with your practice. It takes experience and care to do that. We focus on you. We’re your ambassadors. Every call is our first priority, so your clients feel heard. Our receptionists can handle legal intake and consultation scheduling to build strong relationships. We’re more than a legal answering service. Our services include: All of our plans include additional tools to help manage your practice as standard: Video conferencing Live chat Mobile app LEX Reception also integrates with many leading CRM systems including Clio, PracticePanther, and MyCase. We’ll help guide you through any integrations to ensure a seamless flow. We pledge people, not bots. The client experience is driven by human connection. Your callers just want to be heard - and that’s only possible when they’re answered by a real person. That’s why we pledge to use real people, never bots or AI. Our friendly receptionists will help to create genuine, lasting connections with your clients, so you can build your reputation. Giving Back. As a legal reception service, we’re passionate about hearing those in need. That’s why we donate 1% every month to support endangered species across the world.

Contact LEX Reception

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Services

Back Office OutsourcingCustomer Service OutsourcingCall Center ServicesSales Outsourcing

Industries

Legal

Reviews ( 28 )

Overall rating

4.71

28 Reviews

Expertise

4.71

Accuracy of Cost Estimates

4.82

Value for Money

4.82

Communication

4.71

Accuracy of Timeline

5

Innovative 24/7 Call Handling Solutions for Consulting Firm

Published: January 16, 2024

The Project

Call Center Services

Completed

Aug 2023 - Jan 2024

25000-50000 USD

anonymous

Anonymous

CEO & President

Confidential

2 - 9 employees

Overall rating

5

Expertise

5

Accuracy of Cost Estimates

5

Communication & Responsiveness

5

Accuracy of Timeline

5

Value for Money

5

Willingness to Refer

10/10

Summary

From initial interaction to ongoing collaboration, our experience with LexReception has been exceptional. Their seamless integration into our operations has led to improved communication efficiency and timely responsiveness to client needs.

Project Description

Our company relies on a cutting-edge call handling service provider for routing and patching calls to designated employees, as well as forwarding messages when necessary. This partner offers advanced technological capabilities, including a user-friendly dashboard for tracking activity and messages. With their 24/7 availability, they ensure that emergency calls are promptly directed to our support team, regardless of time zone differences. Their quick adaptation to our scripts and call management processes has streamlined our communication workflow, enhancing overall efficiency.

Pros

LexReception’s around-the-clock presence has resulted in a greater attentiveness to clients and increased availability to make sales. The receptionist team adapts quickly to scripts and preferred practices, making for an easy onboarding process. They are technologically savvy and engaged partners.

Cons

N/A

Switched from another provider?

yes

Considered other providers?

yes

Impressive Call Handling Services for Legal Defense Firm

Published: January 9, 2024

The Project

Call Center Services

Completed

Mar 2023 - Jan 2024

25000-50000 USD

anonymous

Anonymous

Partner

Legal

2 - 9 employees

Overall rating

5

Expertise

5

Accuracy of Cost Estimates

5

Communication & Responsiveness

5

Accuracy of Timeline

5

Value for Money

5

Willingness to Refer

10/10

Summary

Overall, working with LexReception has been a positive experience. Their team is professional and efficient, and their services have helped us attract new clients and enhance client satisfaction. I would highly recommend LexReception to other businesses looking for reliable call handling services.

Project Description

My company has been utilizing LexReception’s phone answering services during various hours, including evenings and weekends. We provide them with a specific script, and they relay messages to us through email or text while also scheduling appointments. All calls are recorded for future reference, and we are currently in the process of implementing a chat system for messaging as well.

Pros

LexReception’s services are incredibly valuable, providing professional and prompt call answering services that have greatly benefited our client base. Their ability to take detailed messages after hours has significantly contributed to the growth of our business.

Cons

I cannot think of any areas where LexReception could improve their services. They have been very responsive to our needs and have consistently delivered high-quality phone answering services.

Switched from another provider?

yes

Considered other providers?

yes

Exceptional Messaging Support for Legal Practice

Published: November 19, 2023

The Project

Call Center Services

Completed

Mar 2022 - Nov 2023

25000-50000 USD

anonymous

Anonymous

Attorney

Legal

2 - 9 employees

Overall rating

5

Expertise

5

Accuracy of Cost Estimates

5

Communication & Responsiveness

5

Accuracy of Timeline

5

Value for Money

5

Willingness to Refer

10/10

Summary

LexReception has been a reliable partner since February 2017, offering exceptional messaging support that has become an integral part of our legal practice. I highly recommend their services to any legal professional seeking efficient call answering solutions.

Project Description

I have been utilizing LexReception’s comprehensive call answering services for our office, where they meticulously take notes from incoming calls and assist in setting up appointments as needed. Through their user-friendly app, I can easily access and respond to client inquiries promptly. The service seamlessly integrates with our website, enhancing our overall client communication experience.

Pros

LexReception’s voice answering services have greatly benefited both our clients and internal staff, providing a sense of ease and efficiency in handling high-value cases. Their detailed notes and quick response times have streamlined our processes and improved client satisfaction.

Cons

I have not encountered any areas for improvement with LexReception’s services. While cost is always a consideration, their quality surpasses other options in the market.

Switched from another provider?

yes

Considered other providers?

yes

Revolutionary Support for Legal Practice

Published: October 6, 2023

The Project

Call Center Services

Completed

Aug 2023 - Sep 2023

anonymous

Anonymous

Assistant

Legal

2 - 9 employees

Overall rating

5

Expertise

5

Accuracy of Cost Estimates

5

Communication & Responsiveness

5

Accuracy of Timeline

5

Value for Money

5

Willingness to Refer

10/10

Summary

LexReception has truly transformed our customer support operations. With their help, we can focus on our core tasks without interruptions, work remotely without missing important calls, and easily manage our scheduling and client records. Their friendly and knowledgeable team has significantly boosted our client satisfaction levels and garnered positive reviews for our attentiveness.

Project Description

Our collaboration with LexReception has been a game-changer for our law office. They seamlessly integrated Spanish-language support and efficiently handled all our incoming calls, appointments, and client data input. Their team is available before and after our office hours, providing us with detailed call recordings and managing our calendar with precision.

Pros

The call handlers at LexReception are top-notch - friendly, professional, and always responsive. They adapt well to script changes and provide quality assurance recordings. Thanks to their efforts, our client satisfaction scores have soared, especially in terms of attentiveness.

Cons

I have not encountered any areas where LexReception could improve.

Switched from another provider?

yes

Considered other providers?

yes

Offices

Headquarter

Toronto, 99 Yorkville Avenue

Area served

WorldWide

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