ICUC
About the company
ICUC is a social media management services company delivering content moderation, community management and social listening services.
With a team of over 400 multilingual specialists, ICUC provides social customer care solutions to a variety of industry leading global clients 24/7, 365.
Working as an agency partner or directly with a brand, ICUC makes lives better for the world’s biggest brands.
ICUC is a social media management services company delivering content moderation, community management and social listening services.
With a team of over 400 multilingual specialists, ICUC provides social customer care solutions to a variety of industry leading global clients 24/7, 365.
Working as an agency partner or directly with a brand, ICUC makes lives better for the world’s biggest brands.
ICUC is a social media management services company delivering content moderation, community management and social listening services.
With a team of over 400 multilingual specialists, ICUC provides social customer care solutions to a variety of industry leading global clients 24/7, 365.
Working as an agency partner or directly with a brand, ICUC makes lives better for the world’s biggest brands.
Contact ICUC
Services
Industries
Industries
Portfolio
How Mattress Firm teamed up with ICUC
Mattress Firm and its family of companies have been delivering better sleep across America for the past 90 years. With a nation suffering from poor sleep, they are committed to un-junk people’s sleep by finding the right mattress, and by connecting customers with their sleep experts.Mattress Firm came to ICUC for strategic insight on how to rally a community for its “junk sleep” campaign, and the widespread issues associated with an epidemic of poor sleep. Seeking specific social strategies to convey this switch across their online channels, they teamed up with ICUC and Chili’s to ideate and execute a campaign that naturally embraced the day.From growing follower accounts across all channels, to deepening the community of brand loyalties, and increasing the month-over-month engagement rate, ICUC narrowed down comprehensive goals for the April Fool’s Day campaign in order to understand combine business needs.
Reviews ( 1 )
Overall rating
5
1 Reviews
Expertise
Accuracy of Cost Estimates
Value for Money
Communication
Accuracy of Timeline
Revolutionizing Customer Engagement with Cutting-Edge Strategies
Published: September 12, 2022
The Project
Social Media Marketing
Completed
Jul 2022 - Aug 2022
25000-50000 USD
Anonymous
Senior Success Manager
Confidential
50 - 249 employees
Overall rating
5
Expertise
5Accuracy of Cost Estimates
5Communication & Responsiveness
5Accuracy of Timeline
5Value for Money
5Willingness to Refer
Summary
In summary, my experience with icuc.social has been outstanding. From driving revenue growth and efficiency gains to fostering a strong partnership, they have consistently delivered exceptional results. I highly recommend ICUC to any company looking to elevate their customer experience and achieve tangible business outcomes.
Project Description
My company partnered with icuc.social to implement innovative digital customer care solutions and enhance customer journeys. By leveraging platform governance and insight capabilities, we were able to protect customers from crises and improve operational efficiencies. The team also standardized our onboarding process, paving the way for long-term growth and upselling opportunities. Additionally, icuc.social delivered strategic insights tailored to our needs, driving impactful results.
Pros
Working with ICUC has been a game-changer for us. Their team is extremely communicative, proactive, and dedicated to delivering exceptional service. They are true partners who go above and beyond to ensure our success. I was particularly impressed by their mission to humanize brands and their commitment to diversity.
Cons
Honestly, there are no areas for improvement that I can think of. ICUC has exceeded our expectations in every aspect, and we are thrilled to continue our collaboration with them. Their white-glove service and unwavering support make them a standout partner in the industry.
Switched from another provider?
yes
Considered other providers?
yes
Offices
Headquarter
Montreal, 3970, rue St-Ambroise
London
Heal’s Building, Alfred Mews, 3rd Floor
Los Angeles
360 E 2nd St Suite 800
Area served
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