Hotspex Media

Hotspex Media has been instrumental in transforming our digital media presence for our fiberoptic internet business. They handle all aspects of our digital media strategy, including media buys, social ads, search, display, and connected TV placement. Their team brings innovative ideas to the table and constantly evolves our marketing approach.

The team at Hotspex Media has significantly increased our lead generation volume month-over-month with their expertise in digital advertising. They are incredibly responsive and communicate effectively through Coda and phone calls. Their dynamic analytics dashboard provides real-time data that we love.

No areas for improvement have been identified by us. Hotspex Media has consistently delivered top-quality work and has been the perfect fit for our company.

My company has been collaborating with Hotspex Media since the beginning of 2022. They provide comprehensive support for our paid social media and search engine campaigns. While our engagement is currently on pause, we plan to resume working with them next quarter. Hotspex Media has helped us implement various quarterly campaigns to promote awareness of our cutting-edge medical aesthetic technology. They offer valuable insights for optimizing our campaigns on Facebook and Instagram, as well as SEO services including keyword research. Although they do not directly make changes to our website, their advice has been invaluable.

Hotspex Media’s work has significantly boosted our site traffic and impressions on a quarterly basis. Our search engine rankings for key terms have also improved, leading to increased brand visibility. The team’s project management skills are exemplary, utilizing phone calls, email, and Coda to ensure smooth communication and coordination. I am particularly grateful for the support provided by Samantha (Digital Media - Account Director) and Alexander (SVP, Ad Operations) throughout our partnership. Their industry knowledge is truly impressive, and I have no areas for improvement to suggest.

Hotspex Media was selected as our preferred digital marketing partner through a rigorous RFP process. They seamlessly integrated with our team, providing strategic insights and executing innovative digital marketing campaigns that exceeded expectations. From initial client brief to final report, Hotspex Media was an invaluable extension of our digital team.

Hotspex Media consistently provided exceptional customer service, going above and beyond to ensure our success. Their knowledge and innovative approach pushed our thinking and resulted in groundbreaking digital marketing strategies. Their communication was efficient and purpose-driven, making collaboration seamless.

There were no significant areas for improvement identified during our partnership with Hotspex Media. Their open lines of communication and proactive approach to problem-solving ensured any issues were resolved promptly.

Our team has a long-standing history of collaboration with Hotspex Media, dating back to at least 2016. When evaluating the Centennial project, we compared two vendors and ultimately chose Hotspex for their exceptional work ethic, dedication, and positive interactions with our previous clients. Both our president and lead client agreed on moving forward with Hotspex based on their outstanding reputation and our past experiences with them. The scope of their work included media planning and buying across various channels such as Search, Digital display, social media, and online video. As the primary integrated agency team lead, I was responsible for organizing project timelines, aligning objectives, and ensuring timely and budget-friendly deliverables. Hotspex supported the enrollment campaign, ensuring high student engagement and enrollment rates despite the rapidly changing landscape. Their team of four individuals provided consistent support throughout the project, with Nikki taking the lead on client-facing responsibilities, Jonah overseeing efforts, Alexander managing the AdOp team, and Josh providing high-level support and oversight.

Internal stakeholders are delighted with Hotspex Media’s seamless and timely workflow. They have shown excellence in integrating with our teams, understanding our internal goals, and providing valuable support to our third-party client. Their collaborative and communicative approach has been highly appreciated, as they effectively manage expectations and ensure all objectives are met. Hotspex’s availability, even during evenings and weekends, makes them feel like an extension of our agency team, and their dedication to optimizing efforts and reaching client objectives is truly commendable.

At this point, I do not see any areas that require improvement. Hotspex has been proactive in addressing any concerns and ensuring immediate resolution of any issues that arise. I am confident that they will continue to be supportive and proactive in providing corrective measures should any issues arise in the future.