Genieall Agency Logo

Genieall

About the company

Toronto
Founded: 2012
10+ Empl.

Genieall is an ISO27001-certified IT managed services and consulting provider for Energy, Manufacturing, Healthcare, Finance companies and more. With a particular understanding of the intersection of Operation Technolgy and Information Technology (OT/IT) and a 24/7/365 operations center and service desk.

Genieall is an ISO27001-certified IT managed services and consulting provider for Energy, Manufacturing, Healthcare, Finance companies and more. With a particular understanding of the intersection of Operation Technolgy and Information Technology (OT/IT) and a 24/7/365 operations center and service desk.

Genieall is an ISO27001-certified IT managed services and consulting provider for Energy, Manufacturing, Healthcare, Finance companies and more. With a particular understanding of the intersection of Operation Technolgy and Information Technology (OT/IT) and a 24/7/365 operations center and service desk.

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Services

Business ConsultingIT Staff AugmentationIT Strategy ConsultingCloud Consulting & SICybersecurityIT Managed Services

Industries

ManufacturingLegalGovernmentUtilitiesEnergy & natural resourcesFinancial servicesNon-profit

Portfolio

Cloud Migration: on-prem to Azure

Client IntentRecognizing the need for enhanced security, availability, and scalability the client, a transportation critical infrastructure operator, elected to migrate their on-prem virtual servers to the cloud. An additional consideration was the TCO (total cost of ownership) advantage offered by the could migration.Genieall StrategyGenieall has completed many cloud migration projects and they mostly follow the same steps:Gathering information on the current environmentA review and refinement of client requirementsSolution design and validationProject plan and kickoffSetup and configuration of the new environmentData migrationTesting, troubleshooting, and UATDecommissioningOn-boarding and documentation of “as-built” environmentGenieall ImplementationAfter determining the project phases, steps, and timelines, Genieall engaged the relevant stakeholders to establish expectations. This allowed both Genieall and the client to proceed with the project plan with few surprises for client stakeholders and no unexpected delays. Though the initial migration was limited in scope, the planning, communications, and execution allowed for a smooth and seamless transition that included an Azure Landing Zone (Identity and Access Management, Networking, Subscriptions, Management Dashboards, Security, and Workloads), data migration, and geo-redundant cloud back-up.ResultThe smoothness of the project execution resulted in a seamless migration that met client intent, requirements, and expectations. This set a baseline and gave confidence, that allowed the client to expand the initial scope of the effort for additional Azure migrations.LearningsReviewing and refining client requirements is a very important step, as clients often have expectations that may not be fulfilled by a project. Ensuring client expectations are aligned with deliverables leads to excellent outcomes for all.

Partnership with Arctic Wolf

IT security continues to be at the top of Genieall customers’ priority list. By partnering with Arctic Wolf, Genieall has expanded its capabilities to meet the increased cybersecurity needs of our clients and provide the following benefits:24×7 coverage: 24×7 monitoring of networks, endpoints, and cloud environments to help detect, respond to, and recover from cyber attacks.Broad visibility: elimination of blind spots with complete visibility across endpoints, networks, and cloud.Strengthened resilience: proactive approach towards analysis of cyber risks and reporting mistakes that can expose sensitive data.Strategic Analysis: Custom rules and workflows tailored to the specific needs of an organization for proactive protection and root cause analysis.

Partnership with Phoenix Contact Canada

By partnering with Phoenix Contact Canada, Genieall has expanded its capabilities to help meet industrial connectivity and security needs of our clients and provide the following benefits:Smart Technology: Digitalization of building automation for intelligent and safe buildings with increased comfort and cost-effective building operation.Advanced Security: Establishment of 360° security, which simplifies the protection of systems and secures them from all sides via implementation of cutting-edge technologies.Optimization: Process optimization through the parallel recording of operating and machine data.“Becoming a Phoenix Contact Canada partner was a natural fit”, says Nils Madi, CEO at Genieall. “Given our team’s experience with supporting various industrial environments, partnering with Phoenix Contact Canada allows us to expand our service offering to OT/ICS clients with leading cybersecurity and Industry 4.0 solutions.”

Partnership with Trend Micro

By partnering with Trend Micro, Genieall has expanded its capabilities to address the cyber security needs of our customers operating in industrial environments and provide the following benefits:Protect Legacy Systems: Gain OT asset visibility and comprehensive systems’ overview with centralized management.Recover Infected Devices: Conduct quick isolation and sanitization of infected devices with AI driven security features.Detect Anomalous Activity:  Perform on-demand scans whenever and wherever required with no impact on performance without software installation.

Reviews ( 7 )

Overall rating

4.57

7 Reviews

Expertise

4.57

Accuracy of Cost Estimates

4.57

Value for Money

4.57

Communication

4.57

Accuracy of Timeline

4.43

Revolutionizing Cybersecurity Solutions for Electrical Contractors

Published: February 7, 2024

The Project

IT Strategy Consulting

Completed

Dec 2023 - Jan 2024

25000-50000 USD

anonymous

Anonymous

SCADA Manager

Energy & natural resources

250 - 999 employees

Overall rating

5

Expertise

5

Accuracy of Cost Estimates

5

Communication & Responsiveness

5

Accuracy of Timeline

5

Value for Money

5

Willingness to Refer

10/10

Summary

Working with Genieall was a seamless and productive experience. Their professionalism, customer service, and technical capabilities set them apart as a top cybersecurity partner.

Project Description

I had the privilege of collaborating with Genieall on a cutting-edge cybersecurity project that involved revamping our network security infrastructure. Their expertise and dedication were truly impressive.

Pros

Genieall’s responsiveness and exceptional work quality were truly commendable. They ensured that the project was completed on time and exceeded our expectations.

Cons

I honestly cannot think of any areas for improvement or things that Genieall could have done differently. Their performance was flawless from start to finish.

Switched from another provider?

yes

Considered other providers?

yes

Revolutionary IT Solutions for Automotive Retail Company

Published: May 23, 2023

The Project

IT Strategy Consulting

Completed

Nov 2022 - May 2023

anonymous

Anonymous

Owner

Automotive

50 - 249 employees

Overall rating

5

Expertise

5

Accuracy of Cost Estimates

5

Communication & Responsiveness

5

Accuracy of Timeline

5

Value for Money

5

Willingness to Refer

10/10

Summary

Overall, working with Genieall for our IT services was a fantastic experience. They not only met but exceeded our expectations in every aspect, from communication to project delivery. I highly recommend them to any company in need of reliable and secure IT solutions.

Project Description

I discovered Genieall through a trusted referral and was immediately impressed by their high ratings, competitive pricing, and great cultural fit. They took care of everything IT-related for us, including key deliverables like help desk support, security services, and Firewall monitoring. Our previous provider left us vulnerable to hacking, but Genieall ensured our systems were secure and protected at all times.

Pros

The team at Genieall was quick, accurate, and extremely helpful throughout the entire project. Their secure and reliable work left us delighted, and our staff had nothing but praise for their exceptional communication and timely delivery of items. We never experienced any issues while working with Genieall.

Cons

I have no complaints or areas for improvement to mention about Genieall. They exceeded all of our expectations and provided top-notch IT services that met our needs perfectly.

Switched from another provider?

yes

Considered other providers?

yes

Revolutionizing IT Security Solutions for a Thriving Retail Enterprise

Published: October 30, 2020

The Project

IT Managed Services

Completed

May 2020 - Oct 2020

25000-50000 USD

anonymous

Anonymous

Owner

Arts, entertainment & music

2 - 9 employees

Overall rating

4

Expertise

4

Accuracy of Cost Estimates

4

Communication & Responsiveness

4

Accuracy of Timeline

4

Value for Money

4

Willingness to Refer

10/10

Summary

Genieall’s outstanding teamwork and expertise have made them a pleasure to work with. Their commitment to excellence has significantly contributed to the smooth and successful operations of our retail company.

Project Description

Our decision to partner with Genieall was based on their standout performance at an IT Show. They spearheaded the implementation of a cutting-edge server infrastructure, complete with robust security measures and ongoing maintenance. Their stellar team was instrumental in ensuring the success of this vital project.

Pros

The exceptional server management and security services provided by Genieall have been instrumental in safeguarding our web and server for over 7 years. Their knowledgeable team consistently delivers state-of-the-art technologies to keep our data secure.

Cons

There are no areas for improvement that we can identify at this time. Genieall has exceeded our expectations in every aspect.

Switched from another provider?

yes

Considered other providers?

yes

Innovative IT Solutions for Specialized Insurance Brokerage Firm

Published: January 25, 2020

The Project

Call Center Services

Completed

Apr 2019 - Jan 2020

25000-50000 USD

anonymous

Anonymous

VP of IT

Financial services

10 - 49 employees

Overall rating

4

Expertise

4

Accuracy of Cost Estimates

5

Communication & Responsiveness

4

Accuracy of Timeline

4

Value for Money

5

Willingness to Refer

10/10

Summary

Partnering with Genieall has been a game-changer for our company, as their expertise in IT support has significantly enhanced our user experience. Their commitment to quality service and their ISO certification make them a valuable asset to our operations.

Project Description

I engaged Genieall for their cutting-edge IT solutions, entrusting them with managing our front-line support and ensuring seamless communication with our users through various channels. Their efficient handling of tickets and prompt responses have significantly improved our user satisfaction.

Pros

Genieall is highly responsive and their work with the ticketing system has garnered rave reviews from users. Their ISO certification adds an extra layer of trustworthiness to their services, making them a reliable partner to work with.

Cons

While they advertise 24/7 support, there have been instances where urgent alerts were not promptly addressed, leading to delays in resolution. However, for mission-critical applications, they do deliver on their promise of round-the-clock support.

Switched from another provider?

yes

Considered other providers?

yes

Offices

Headquarter

Toronto, 5535 Eglinton Avenue West, 218

Ottawa

900 Lady Ellen Place, Unit 128

Area served

WorldWide

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