Clydewire Ltd

Consultancy - The first step was to establish how the Coneworxapplication was set up before developing an understanding of the risks to business continuity posed by its current condition. This was critical to knowing how to safely move to a more suitable hosting solution, de-risking the application and streamlining maintenance procedures going forward.Hosting Architecture - The Coneworx site was held on an on-premise shared server, however, a more robust solution was required. A dedicated cloud server solution was recommended on the basis of security, redundancy and, critically, high availability. This ensures 24/7 uptime allowing the Coneworx leadership team to focus on growing the business and their operatives, who access all job information via PDAs, to maximise productivity.Server Migration - Clydewire took a highly controlled approach to the migration of the Coneworx system. We didn’t release the umbilical link to the physical server until our rigorous in house testing processes were complete. Even then, constant monitoring of how the entire spectrum of features and functionalities were behaving in their new environment continued.Clydewire OnCall - This proactive early warning system is designed to help our clients to maximise productivity. Issues are flagged and immediately fixed or escalated depending on the seriousness of the problem. Mitigating risk and dealing with issues before they become a problem directly impacting the business is a key differentiator for Clydewire.

DesignerOptiks.co.uk specialises in designer prescription glasses and sunglasses. The expert team of highly trained optometrists, opticians and dispensing assistants offer exceptional optical advice in store, over the phone and via the new DesignerOptiks website.Responsive web design - a consistent user experience across a wide range of devices, including mobile, was critical to the success of the DesignerOptiks project. The Clydewire team took time to understand DesignerOptiks buying market and created user journeys that encouraged conversion however the site was being accessed.Customer Prescription Development - the Clydewire team was tasked with streamlining internal process through automation. By taking the prescription process online, the company has been able to significantly reduce staff and process overhead associated with this complex area.Conversion led product pages - Clydewire focuses, first and foremost, on helping our clients to convert leads. With the DesignerOptiks website, the team ensured the pages had no unnecessary distraction, clearly showcasing the product, the price and prescription options while always providing the visitor with an explicit call to action, i.e. add to basket and purchase the product.Enterprise Ecommerce Hosting - DesignerOptiks is an enterprise level ecommerce business and as such could not afford to have customer data breaches, periods of downtime or a disjointed user experiences. Our solution using Amazon Web Services (AWS) comfortably serves the complex nature of DesignerOptiks products and services (including prescriptions) and enables stringent security controls and the highest levels of cyber resilience. DesignerOptiks also opted for CLYDEWIRE OnCall™ - a 24/7 support product designed to ensure 'always on’ status for DesignerOptiks’ website.

The Future of Pharmacy - Due to the strict regulatory frameworks in place, taking the entire pharmacy process online has been problematic. Clydewire devised a system that could make the entire process digital, including prescriptions, streamlining the process and removing restrictive offline practices that were a barrier to business growth.Highly Custom Wordpress - Clydewire developers had to build bespoke features to allow the system to work as imagined. There were no off-the-shelf plugins to do the very particular jobs the Teleta team required, so our experts built a unique set of tools by building bespoke Wordpress plugins designed specifically for the client.Industry First WordPress Orderwise Integration - Orderwise back office was not built to handle the range of functionality required by the complex Teleta project. Clydewire’s developers built a custom order integration that dramatically streamlines and expedites order fulfillment.Prescription Authorisation & Digital Signoff - Authorisation of prescriptions is a critical step before online pharmaceutical orders can be fulfilled. The process was lengthy and required significant offline activity in order to comply with all relevant legislation. Clydewire created a completely transparent system that allows for digital sign off of prescriptions. The transactions are fully traceable, completely compliant and secure.Fully Responsive Experience - A slick back end system is nothing if it cannot be accessed on a full range of devices. The Teleta website is responsive, scaling appropriately for any device and making the process of ordering extremely convenient and completely mobile.