AnswerConnect
About the company
AnswerConnect has been selected by Forbes as the best overall answering service 2023. They provide live virtual receptionist services, so you can have someone available 24/7 to answer your calls, schedule appointments, and do all the other things you’d expect from a receptionist.
AnswerConnect has been selected by Forbes as the best overall answering service 2023. They provide live virtual receptionist services, so you can have someone available 24/7 to answer your calls, schedule appointments, and do all the other things you’d expect from a receptionist.
AnswerConnect has been selected by Forbes as the best overall answering service 2023. They provide live virtual receptionist services, so you can have someone available 24/7 to answer your calls, schedule appointments, and do all the other things you’d expect from a receptionist.
Contact AnswerConnect
Services
Industries
Industries
Portfolio
1 tree, 1 Planet
Every month, we are donating to non-profit organizations to plant a tree for each of our customers and employees.Together we can be the change.By commuting less, working Anywhere, and planting trees, we can build a brighter future.AnswerConnect customers have helped us plan more than 300K trees!
Appointment Scheduling
Appointment scheduling.Say goodbye to empty calendars and keep booking.Customers book appointments anytime, Anywhere.40% of online bookings aremade after hours.live call answering customers can book through our receptionists or self-schedule online.56% of people are frustrated by only being able to schedule appointments over the phone during office hours.
Integrations
Integrate with ease.We plug in seamlessly with the tools you use every day.The list of tools we integrate with:SalesForceZohoWebhooksZendeskDistributedSourceConstant ContactSkypeSetmoreGoogle AnalyticsGoogle SheetZapierslackfreshsalesinsightlyserviceminderimproveit360lexicatafranconnectinfusionsoft quickbookshubspot
Reviews ( 23 )
Overall rating
4.43
23 Reviews
Expertise
Accuracy of Cost Estimates
Value for Money
Communication
Accuracy of Timeline
My Experience Working with Answer Connect
Published: January 20, 2024
The Project
Call Center Services
Completed
Jul 2023 - Jan 2024
25000-50000 USD
Anonymous
Senior Manager
Confidential
50 - 249 employees
Overall rating
4
Expertise
4Accuracy of Cost Estimates
5Communication & Responsiveness
4Accuracy of Timeline
5Value for Money
5Willingness to Refer
Summary
Project Description
I was impressed by Answer Connect’s range of services and their dedication to providing top-notch customer support. They played a crucial role in helping us streamline our communication processes and improve our overall efficiency.
Pros
Cons
Switched from another provider?
yes
Considered other providers?
yes
Innovative Call Center Solutions for Legal Services Provider
Published: January 18, 2024
The Project
Call Center Services
Completed
Aug 2023 - Jan 2024
25000-50000 USD
Anonymous
Partner
Legal
2 - 9 employees
Overall rating
5
Expertise
5Accuracy of Cost Estimates
5Communication & Responsiveness
5Accuracy of Timeline
5Value for Money
5Willingness to Refer
Summary
AnswerConnect has been a valuable partner, enhancing our internal processes and productivity with their call center services. Their responsiveness, flexibility, and effectiveness in meeting our needs make them a standout provider.
Project Description
I chose AnswerConnect based on their positive reviews and competitive pricing. They provide us with a receptionist service, answering calls according to our schedule and script, which we continuously adjust to meet our needs.
Pros
Clients find the receptionists pleasant and it helps with our productivity as we can prioritize calls or have messages taken for later. The workflow between our teams is very effective, and it’s easy to make changes to the script. Their customer service is impressive, always available to help when needed.
Cons
I have not identified any areas for improvement with AnswerConnect.
Switched from another provider?
yes
Considered other providers?
yes
My Experience with Tailored Solutions for Small Business Growth
Published: November 3, 2023
The Project
Call Center Services
Completed
Jan 2023 - Oct 2023
25000-50000 USD
Anonymous
VP of Legal
Manufacturing
50 - 249 employees
Overall rating
5
Expertise
5Accuracy of Cost Estimates
4Communication & Responsiveness
5Accuracy of Timeline
4Value for Money
4Willingness to Refer
Summary
I have been working with this service provider for the past 4 years, and they have been a valuable partner in helping my company thrive. Their pricing is fair and their billing process is convenient. They save me approximately $200 each month, and I am highly satisfied with their prompt customer service and communication.
Project Description
I received top-notch services that perfectly met my current needs. The service provider offered me a customized solution that greatly benefited my business. Their involvement was instrumental in the growth and success of my company.
Pros
The service provider’s strengths lie in their quick and efficient service delivery. They offer diverse solutions that cater to a wide range of needs, contributing to the progress of my company.
Cons
I have not identified any areas for improvement with this service provider. For me, they have been perfect in meeting my requirements and expectations.
Switched from another provider?
yes
Considered other providers?
yes
Revolutionary Healthcare Communication Partner
Published: February 22, 2023
The Project
Call Center Services
Completed
May 2022 - Feb 2023
25000-50000 USD
Anonymous
IT Manager
Confidential
50 - 249 employees
Overall rating
5
Expertise
5Accuracy of Cost Estimates
5Communication & Responsiveness
5Accuracy of Timeline
5Value for Money
5Willingness to Refer
Summary
We have been working with this service provider for 10 years, spending between $10,000 to $49,999 annually. Their tiered pricing structure based on call frequency has proven to be cost-effective for our organization. Our decision to work with them was based on a referral from a colleague, and their performance in answering calls, customer service, and communication has been consistently positive, saving us valuable time and preventing potential revenue loss.
Project Description
Our partnership with this innovative communication service provider has greatly enhanced our ability to efficiently direct and manage incoming calls, ensuring seamless communication flow within our organization.
Pros
Our customer satisfaction has significantly increased since partnering with this service provider. They excel in answering calls promptly and directing them to the appropriate personnel.
Cons
There are currently no areas for improvement identified with this service provider.
Switched from another provider?
yes
Considered other providers?
yes
Offices
Headquarter
Portland, 1033 SE Main St
Edinburgh
11 Rutland St
Area served
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