By RoleModel Software
Client
Pearson Higher Education
ACADEMIC ADVISORS GAIN EFFICIENCES, SUPPORT GROWTHA 6-week effort aimed at efficiency enabled a 500% increase in volume and led to a continued development effort for a company helping students find the best fit in higher education. Customer satisfaction with this initial solution in 2019 led to multiple follow up projects after Pearson acquired Lumerit.User-guided operations reduced personnel training timeFreed up the time of their expert advisors so they could focus on complex casesInitial project satisfaction led to subsequent follow up work
ACADEMIC ADVISORS GAIN EFFICIENCES, SUPPORT GROWTHA 6-week effort aimed at efficiency enabled a 500% increase in volume and led to a continued development effort for a company helping students find the best fit in higher education. Customer satisfaction with this initial solution in 2019 led to multiple follow up projects after Pearson acquired Lumerit.User-guided operations reduced personnel training timeFreed up the time of their expert advisors so they could focus on complex casesInitial project satisfaction led to subsequent follow up work
BGEA’s Internet Evangelism ministry needed a solution that would help them manage the lifecycle of their 1500+ volunteers; from application and onboarding to training coordination and ongoing management processes. BGEA’s volunteer base also covers many nations and languages, so the solution needed to dynamically accommodate multiple languages.BGEA needed the resulting software to be self-hosted in their data centers, not through cloud service providers. They used many different individual systems to make up their current platform which interacted in different ways. Some were fully custom while others were customized off-the-shelf solutions. The language hurdle also presented more of a challenge than just translating different labels within the application. BGEA volunteers are scattered across the world, including nations where the primary language is read right-to-left (e.g Arabic), which introduced the necessity for deep multilingual support and the ability for translations to be updated regularly.Additionally, BGEA desired the ability to implement data analytics and reporting into their software. But they wanted to explore a more economical alternative to some of the well-known options.The MVP was completed inside of the projected timeline and budget while delivering everything that was expected at the beginning of the process. Key Points of Value: Solution expected to save hundreds of man hours per weekEnables multi-lingual communication including right to left languagesIntegrates with a wide array of other systems including a background check system, learning management system, a backend portal, and moreAccurately manages automation of created and updated data with email notificationsFull Case Study: https://rolemodelsoftware.com/case-studies/bgea-volunteer-management
C12 provides a structured environment for professional development, designed exclusively for Christian CEOs and executives. C12’s framework pushes Christian business leaders towards success not only in their business, but in their personal lives. Their signature 5-Point Alignment Matrix emphasizes business growth and excellence in areas such as revenue generation, operations management, financial management, organizational development, and ministry.C12 had recently endured a failed software system rollout; it was a customizable ERP that had to be completely scrapped at the 11th hour. This was not the first time either. C12 had tried a few different technology approaches to improve the functionality of their business, but hadn’t landed on a sustainable long-term solution.With less than three months of work, RoleModel delivered a solution that met C12’s needs. It combined three systems into one (including additional integrations), allowing anyone associated with C12 to access the data they need without jumping between platforms. They successfully launched the system for use in 70 franchisees initially and then to their entire 2,900 member base with great results. C12 also eliminated the need for individual licenses for three different systems. RoleModel employed user experience research and design to streamline and optimize the system workflow as effectively as possible.Key points of value:Unified 3 separate systems into oneEnsured data integrity and accurate monthly reportingStreamlined and improved meeting day interactionsTightly integrated community featuresFull Case Study https://rolemodelsoftware.com/case-studies/c12-business-forums
Unique FeaturesIncreased efficiencySpecially designed for Coastal’s range of productsIncludes boathouse designGenerates plan information to submit to local government