Wirebox designed ALICE (Automatic Login for Clients and Enquiries). The system gives users 3 options, allowing them to check-in, book an appointment, or make an enquiry. Booking an appointment or making an enquiry involves filling in a form with your details and in the case of an enquiry the message, which is then submitted to the main receptionist, who oversees the branches in multiple locations. In the case of checking in, you find your appointment which is recorded in the database and then your practitioner is emailed to notify them of your arrival.There are several benefits of this system for Perfect Balance. It means that only one receptionist is required for the numerous branches, who can run these different receptions centrally, saving on time and resources. It also means that users can interact with a simple and accessible app which puts them in control. The app is formatted to be functional as well as aesthetically pleasing, with clear and intuitive graphics. The iPads in the receptions are constantly on ‘kiosk mode’ so that only the app can be used.

New system architecture and deployment Wirebox setup the new system architecture for Mr Clutch digital systems which included creating software deployment processes and delivery. This enabled Mr Clutch to release new features rapidly without affecting the live site, as all development was tested beforehand.Increase in Bookings The new website was developed following best practice procedures for development processes, which included, Wireframing, Prototyping and testing. This gave us great confidence that the transition would generate strong improvements. From the launch of the website, Mr Clutch had an increase in sales and conversions for all their services online of over 30%. Sales were not previously tracked efficiently, the business can now see instantly how each branch is performing – or where there is availability to directly target specific services in specific locations. Key performance Indicators (KPI’s) such as time on site, bounce rate and the number of pages viewed by visit has all increased. These improved KPI’s have been viewed by search engines such as Google – welcomed by Google and as such provided improved rankings on search terms and increased traffic and business.Rapid Development With the new systems in place, Mr Clutch were able to develop new features faster. Creating a new marketing campaign for Groupon or Black Friday took days, instead of months. This was mainly due to the latest technology used, which enabled new features to be developed inside of the framework.Development of new Digital Diary System Mr Clutch were using Excel and paper forms to manage the booking schedules for vehicles in branch. As a business, Mr Clutch was drowning in what we described as “Excel Hell”. Data was not shared – no one individual within the company had an idea of capacity or the availability of different locations. How can a marketing professional promote something where they were unaware of what was possible throughout the company? With the new infrastructure, the Digital Diary could be built as it could talk to all systems in the company. The online bookings, the CRM system and the POS system, talking to one central database. The Diary revolutionised the business, and improved efficiency 10 fold. Finally the company could align its marketing and sales to the capacity of each branch.

Wirebox developed the website and portal utilising the popular PHP Framework Laravel which was the proposed solution due to its ability to handle extremely complex processes.Currently there are £15,000 worth of donations on the portal ready and waiting, with around 7-8 companies signed up and actively hiring. Wirebox learned that there are always new ways to help companies achieve their corporate social responsibilities, and we were proud to have developed Network 14 to make a difference. Our Approach Delivered: A disruptive portal which focuses on ethical hiring which could change the shape of the recruitment industry A new way for employers to go through the hiring process whilst cutting down hiring costs as they had full control over the fee they paid Allowing candidates make more use of their business network by requiring a sponsor to progress towards an interview.