You worked hard to convert your customer so don’t send them to a confusing third party courier page or send a generic tracking number. Strive for the premium experience they deserve! WeSupply lets you fully customize the tracking page! Pick your design, upload your logo, select your brand colors, and even add CSS styling or custom HTML to the page. Also, make sure to keep the shoppable experience rolling by promoting key products and promotions or just continue telling your brand story.

A Solution for the Shipping Anxiety. You’ve built great landing pages, garnered a strong social media presence, and worked hard at optimizing SEO – but something else stands in the way of your ecommerce conversion rate. Shipping anxiety. It’s something all online shoppers experience, but is especially magnified when dealing with a brand that is new to them. Simply put, customers need to understand how long the processing and shipping times are up front. Proactively offering them the expected date of delivery will not only help relieve some of this anxiety but will also get ahead of potential order status calls to your support center. Oftentimes you’re already providing this information. Well, kind of. Like most companies, you may have a graph with standard shipping times buried deep in you knowledge base articles. But how helpful is that? Would you trust a standardized “3 to 6 business days” blurb when you’re trying to decide on a big purchase for an upcoming birthday? Probably not, especially when the phrase “business days” can be unclear to begin with. Your customers deserve better, and giving them a better experience is essential for conversion rate optimization.

A Solution That You Can Measure. At WeSupply we believe that analytics and a data driven decision process should form the core of any strong business. To put it simply, you can’t improve what you can’t track. If you want to offer the best post purchase customer experience possible, the path begins with learning how to measure your efforts. How else would you know what you’re doing right? Or even more importantly, wrong? The effortless experience that makes your loyal customers feel delight can only truly exist as a result of constant fine tuning and adapting to the wants and needs of the people you’re aiming to serve. This is why we give you the tool to easily track Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES).In retail there is no challenge you can’t overcome with the right tools at your side. The issue isn’t that something went wrong, but rather – what went wrong and how can we fix it. Was it the processing time of the order fulfillment? Was it the product or service itself? Another factor altogether? In order to optimize, we must know!