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CSI ltd. - Managed Services

By CROZ

Client

Project Description

We have been helping our strategic partner CSI Ltd extend their portfolio and provide a greater range of top quality services to their clients in the UK.The most important and strategic area where we work together is Managed Services. The goal of this offering is to help clients shift their focus from day to day operations and incident solving, to their core business while controlling their operational costs.We make sure our client’s critical systems are up and running around the clock. Another benefit for the client is that this service also eliminates the cost associated with recruiting different tech skills in-house on a full-time basis, or the risk of them leaving the company.

We have been helping our strategic partner CSI Ltd extend their portfolio and provide a greater range of top quality services to their clients in the UK.The most important and strategic area where we work together is Managed Services. The goal of this offering is to help clients shift their focus from day to day operations and incident solving, to their core business while controlling their operational costs.We make sure our client’s critical systems are up and running around the clock. Another benefit for the client is that this service also eliminates the cost associated with recruiting different tech skills in-house on a full-time basis, or the risk of them leaving the company.

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