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Salesforce Field Service Implementation

By Cirrius Solutions

Client

Roof Repair Specialist

Project Description

Roof Repair Specialist was started by brothers Andre and Chris, and they both pour their hearts and souls into the family business. Their core service started with roof repairs and has since expanded to roof replacements, maintenance, and Roof Maxx. The ChallengeRoof Repair Specialist had just purchased Salesforce and was not able to successfully complete the build for the sales team. The goal was to create a system that could be used from the very first phone call with a potential client all the way to sending an invoice once the job had been completed. They needed a true lead to invoice solution.Needed a single source of truth for the company that could be used by every department and couldThe internal process for the onsite team was very intricate and required complex automation to replicateThe SolutionThe Cirrius team developed a digital strategy for both sales and field service to support quickly growing practice. We built the needed external communications for a better client experience, simplified internal usability, and better field operations management.Using Field Service automation, the ETA of the onsite team would be sent to the customers in real-timeCreated a texting process to gather information from the onsite teamCreated a flexible Work Order creation process that would automatically pull data from multiple objects and allow the user to create a linked service appointment that would select the best consultants for the job-based on resource skills, location, and availabilityThe Result The Roof Repair Specialist team is now fully set up on the Salesforce platform with an optimized field service process. The owners have better visibility into field service operational data that is critical for their field-level staffing and planning. They are now able to confirm that all roofing supplies are available at the job site before sending the crew(s).

Roof Repair Specialist was started by brothers Andre and Chris, and they both pour their hearts and souls into the family business. Their core service started with roof repairs and has since expanded to roof replacements, maintenance, and Roof Maxx. The ChallengeRoof Repair Specialist had just purchased Salesforce and was not able to successfully complete the build for the sales team. The goal was to create a system that could be used from the very first phone call with a potential client all the way to sending an invoice once the job had been completed. They needed a true lead to invoice solution.Needed a single source of truth for the company that could be used by every department and couldThe internal process for the onsite team was very intricate and required complex automation to replicateThe SolutionThe Cirrius team developed a digital strategy for both sales and field service to support quickly growing practice. We built the needed external communications for a better client experience, simplified internal usability, and better field operations management.Using Field Service automation, the ETA of the onsite team would be sent to the customers in real-timeCreated a texting process to gather information from the onsite teamCreated a flexible Work Order creation process that would automatically pull data from multiple objects and allow the user to create a linked service appointment that would select the best consultants for the job-based on resource skills, location, and availabilityThe Result The Roof Repair Specialist team is now fully set up on the Salesforce platform with an optimized field service process. The owners have better visibility into field service operational data that is critical for their field-level staffing and planning. They are now able to confirm that all roofing supplies are available at the job site before sending the crew(s).

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